Resident Engagement Strategy.

Centenary Mill Resident Engagement Strategy.

High-rise building safety: resident engagement strategy

We will review this annually, with the involvement of residents, and in response to resident feedback, best practice and any new requirements set by the Building Safety Regulator or others.

Introduction

Buildings are at their safest when we as a landlord, residents and others all play their part in maintaining the safety, security, and cleanliness of every block. This safety resident engagement strategy is important, as it explains our approach to ensure all residents are aware of key building safety messages and know how they can raise building safety issues with us.

Strategy aims

The aims of this strategy are to ensure all residents:

feel safe in the buildings in which they live
know how to easily report any problems about their home or any part of the building which may impact on their or their neighbour's safety
know what to do in the event of an incident in the block where they live.
have a clear understanding of our responsibilities as a landlord, and their responsibilities to ensure their homes remain safe
are aware of the ways in which they can get involved and influence building safety and the services to high-rise buildings we give
know what we are doing in response to their feedback
are effectively communicated with in a way that residents themselves find accessible and easy to understand
know how to make a complaint if feel their concerns are not being listened to

Supporting principles

In delivering this strategy we will commit to:

being open, honest and transparent in what we do to build resident trust
understand as far as possible the communication needs and preferences of residents
produce communications that are clear and accessible, using appropriate channels and methods that are timely and consistent
listening to residents, effectively responding to their concerns, acting and learning from their complaints
undertake meaningful engagement - whether on a local individual block issue, or a more common issue for all blocks, so that residents are clear on how they can influence the safety of their building, where we are in the decision-making process and how their feedback in being used
effective engagement with all residents, tenants and leaseholders.

How we will share information

We will continue to share information in a variety of ways, including:

direct hard copy communication (leaflets and newsletters),
via text messages and email, including an email bulletin for all residents at least four times a year.
on our website and on social media (Facebook and Twitter)
communal noticeboards

Advice and support for residents

We will give practical advice and support to raise awareness of building safety, by continuing to:

prepare Personal Emergency Evacuation Plans (PEEPs) to all high-rise residents.
display Fire Action Notices throughout all buildings
communicate with residents in a variety of ways to ensure support (and access) for flat entrance door inspections.
promote key messages about safety, waste removal, repairs, and who to contact, in block noticeboards
make sure that when undertaking any major works all relevant health and safety aspects are prioritised and that residents are aware of any safety issues that relate to the work concerned
provide fire safety advice on our website
make referrals for vulnerable tenants to Lancashire Fire and Rescue Service for home safety checks

Centenary Mill Fire Alarm Testing & Maintenance